Returns & Exchanges
Easy returns and exchanges for your peace of mind
๐ 7-Day Return Policy
Not satisfied? Return or exchange your items within 7 days of delivery!
How to Return Your Order
Contact Us
Email or call us within 7 days of delivery
Get Approval
Receive return authorization and instructions
Package Items
Pack items in original condition with tags
Ship Back
Send via provided return label or our pickup service
โ What Can Be Returned
Eligible for Return:
- โItems in original condition with tags attached
- โUnworn and unwashed merchandise
- โItems with original packaging and accessories
- โWrong size or wrong item sent by us
- โDefective or damaged items
Not Eligible for Return:
- โItems without original tags or packaging
- โWorn, washed, or damaged items
- โCustom or personalized merchandise
- โItems returned after 7 days
- โItems damaged by misuse or normal wear
๐ Exchange Policy
Size Exchanges: If you need a different size, we offer free exchanges within 7 days of delivery. The replacement item must be available in stock.
Color/Design Exchanges: You can exchange for a different color or design of the same item, subject to availability and price difference (if applicable).
Exchange Process: Follow the same return process above, but specify "Exchange" in your request and mention the desired replacement item.
Exchange Shipping: We cover shipping costs for size exchanges and defective item exchanges. Customer pays shipping for preference-based exchanges.
๐ฐ Refund Information
Refund Timeframe: Once we receive your returned item and verify its condition, your refund will be processed within 3-5 business days.
Refund Method: Refunds will be credited back to your original payment method. For cash on delivery orders, refunds will be processed via bank transfer or mobile wallet.
Partial Refunds: Items not in original condition may receive a partial refund based on the item's current condition.
Shipping Costs: Original shipping costs are non-refundable except in cases of defective items or our shipping errors.
๐ฆ Return Shipping Options
๐ Free Pickup Service
Available in Kathmandu Valley only. We'll arrange a pickup from your location.
- โข Free for defective items
- โข เคฐเฅ50 fee for other returns
- โข Scheduled within 24-48 hours
๐ฎ Drop-off Service
Drop off your return package at our partnered locations or courier offices.
- โข Customer covers shipping cost
- โข Use provided return label
- โข Available nationwide
๐ก๏ธ Product Warranty
Manufacturing Defects: All our products are covered against manufacturing defects for 30 days from the date of purchase.
What's Covered: Stitching defects, print quality issues, material defects, and hardware failures (zippers, buttons, etc.).
What's Not Covered: Normal wear and tear, damage due to misuse, washing damage due to improper care, or accidental damage.
Warranty Claims: Contact us with photos of the defect and your order number. Warranty replacements are processed at no cost to you.
๐ Start Your Return
Ready to return or exchange an item? Contact our customer service team to get started:
When contacting us, please include:
- โข Your order number (GNP-XXXX)
- โข Reason for return/exchange
- โข Photos of the item (if damaged/defective)
- โข Preferred resolution (refund/exchange)